FrenchTricks is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit frenchtricks.com or purchase our products.

1. Information We Collect

We may collect the following categories of personal information: (a) Identity data — your name and email address when you opt in to our email list or complete a purchase; (b) Transaction data — purchase history and order details processed through Stripe; (c) Technical data — IP address, browser type, device information, and cookies collected automatically when you visit our website; (d) Communication data — any messages you send to our support team.

2. How We Use Your Information

We use your personal information for the following purposes: to deliver the digital products and services you have purchased; to send you transactional emails related to your purchase; to send you educational content, product updates, and promotional offers via email (you may unsubscribe at any time using the link provided in every email); to improve our website, products, and customer experience; to respond to your support inquiries; and to comply with applicable legal obligations.

3. Email Marketing and CAN-SPAM Compliance

FrenchTricks complies with the CAN-SPAM Act. Every commercial email we send includes: our valid physical postal address (FrenchTricks, Calea Galati, nr.67, Braila, 810097, Romania); a clear and conspicuous unsubscribe mechanism; honest and non-deceptive subject lines; and clear identification that the message is an advertisement where applicable. We honor all opt-out requests within 10 business days. We use Systeme.io as our email marketing platform.

4. Payment Processing

All payments are processed by Stripe, our trusted third-party payment processor. Stripe supports multiple payment methods including credit and debit cards, Apple Pay, Link, and PayPal. FrenchTricks does not store, process, or have access to your credit card or payment information. All payment data is handled exclusively by Stripe in accordance with PCI DSS standards. Please review Stripe's privacy policy at stripe.com for details on how they handle your payment information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content. Types of cookies we use include: essential cookies necessary for website functionality; analytics cookies to understand how visitors interact with our site; and marketing cookies to track the effectiveness of our advertising. You may disable cookies through your browser settings. Note that disabling cookies may affect certain website functionality.

6. Third-Party Services

We use the following third-party services which may collect and process your personal data: Stripe (payment processing — stripe.com); Systeme.io (email marketing and funnel hosting — systeme.io). Each of these services operates under its own privacy policy. We are not responsible for the privacy practices of these third-party services.

7. GDPR Compliance (European Users)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR): the right to access your personal data; the right to rectification of inaccurate data; the right to erasure ('right to be forgotten'); the right to restriction of processing; the right to data portability; the right to object to processing; and the right to lodge a complaint with your local supervisory authority. Our legal basis for processing your data is your consent (for email marketing) and the performance of a contract (for order fulfillment). To exercise any of these rights, contact us at support@frenchtricks.com.

8. CCPA Compliance (California Residents)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA): the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale of your personal information (note: FrenchTricks does not sell your personal information to third parties); and the right to non-discrimination for exercising your CCPA rights. To exercise your California privacy rights, please contact us at support@frenchtricks.com with the subject line 'California Privacy Request'.

9. COPPA Compliance (Children's Privacy)

FrenchTricks does not knowingly collect personal information from children under the age of 13. Our products and website are intended for users who are 18 years of age or older. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@frenchtricks.com and we will promptly delete such information.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Email subscribers' data is retained until you unsubscribe. Purchase records are retained for up to 7 years for accounting purposes. You may request deletion of your personal data at any time by contacting support@frenchtricks.com.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date. Your continued use of our website or products after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact

Email: support@frenchtricks.com

Address: FrenchTricks, Calea Galati, nr.67, Braila, 810097, Romania